Frequently Asked Questions

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Jewelry Rental FAQs | Jewelry Retail FAQs | Cash for Gold FAQs | Gold Storage / Golden Library Card FAQs

Jewelry Rental FAQs

HOW DO I RENT JEWELRY?
  • Renting real jewelry just got real easy. Here’s 3 easy steps to get started.
  • Browse: First, you’ll view our collection either in our Chicago store or via virtual showing. You can book any private appointments directly on our website.
  • Book: You’ll select from our gorgeous, fine jewelry collection. To book any rental, you’ll need to provide us: Rental Dates, scanned copy of your ID, signed rental agreement, and a security deposit.
  • Borrow: You can receive your jewelry either via pickup in our Chicago location or via FedEx fully-insured shipping. Once you receive, you can style for up to 7 days. Upon the conclusion of your rental, you can either ship back (return materials & instructions provided) or arrange for a drop-off back to our Chicago store.
HOW LONG CAN I RENT JEWELRY FOR?
  • You can rent jewelry for up to 7 days. We accommodate up to 30 days upon special request for an additional 25% surcharge.
HOW DOES YOUR SECURITY DEPOSIT WORK?
  • The security deposit is to protect our precious collection. We never want to inadvertently have a customer borrow more than they can reasonably afford.
  • We offer convenient options for the security deposit:
    • Quick pre-authorization on your credit card. Lasts less than 5 minutes, no impact to your credit score, balance, or interest.
    • Venmo/Zelle/Cash due at pickup. Refundable if all is good within 24 hours of drop-off.
    • Old Gold Jewelry/Gold Bar. Returnable upon jewelry return.
    • Open a Golden Library Card.
WHAT'S THE PURPOSE OF THE AUTHORIZATION HOLD? DOES IT AFFECT MY CREDIT SCORE?
  • The authorization hold ensures your credit card is active and has enough funds to borrow your fine jewelry selection.
  • It won't impact your credit score but temporarily affects your available credit for less than 5 minutes.
CAN WE ADD ANY ADDITIONAL INSURANCE FOR THE RENTAL?
  • Yes, you can add the Rental Protection Plan for added coverage during your jewelry rental.
  • The Rental Protection plan allows you to limit your liability to 20% of the retail value for any covered losses.
  • The Rental Protection plan fee is a 30% surcharge to your Rental Fee at checkout.
WHAT HAPPENS IF I LOSE OR DAMAGE THE PIECE?
  • If you have not purchased the Rental Protection plan, you will be liable for the full retail value of the jewelry for any losses aside from any transit losses assuming you complied with our Shipping Requirements.
  • If you choose the Rental Protection Plan and undergo a covered loss, you'll only be liable for 20% of the pre-disclosed retail value.
WHAT IF WE ARE LATE IN RETURNING THE PIECE?
  • Late returns incur a charge of 25% of your Rental Fee for each day the item is late.
  • If delayed more than seven days, the piece is reported as lost or stolen, and the customer is liable for the full retail value of the jewelry they borrowed.
IS IT SAFE TO RENT?
  • Yes, each piece is thoroughly cleaned, sanitized, and disinfected prior to and after each rental.
  • All jewelry shipments to and from the customer include transit insurance.
WHAT IF WE LOVE THE JEWELRY AND WANT TO PURCHASE IT?
  • If you love the jewelry, rental fees and shipping costs can be applied as credit towards the final purchase price.
IS THE JEWELRY INSURED WHILE IN TRANSIT?
  • Yes, jewelry shipped to and from our store is fully insured while in transit.
HOW MUCH IS THE SHIPPING CHARGE FOR JEWELRY RENTALS?
  • We charge $30 for one-way shipping and $45 for round trip shipping for all jewelry rentals.

Jewelry Retail FAQs

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
  • We accept most major credit cards along with Apple and Google pay.
  • Venmo and Zelle are accepted with a 3% discount on your order.
  • Please chat or call us to place an order to pay via Venmo/Zelle to avoid the credit card processing fee! Alternatively, select the "Cash on Delivery" option at checkout to obtain a 3% discount.
WHAT SHIPPING OPTIONS DO YOU OFFER AND HOW MUCH DOES IT COST?
  • Shipping for jewelry & bullion purchases is free. If the item retails above $100, it will be shipped Express (2-3 business days) and will require a signature for release. If the item retails below $100, it will be shipped via Ground (5-7 business days).
HOW DO RETURNS AND EXCHANGES WORK?
  • We offer a 30-day store credit for all jewelry purchases. To process a return, please call our store number.
CAN I REQUEST A RESIZE BEFORE PLACING MY ORDER?
  • Yes, use our live chat or call for customizations before placing an order.
WHEN IS MY CARD CHARGED?
  • Your card is temporarily pre-authorized when you place an order and fully charged when the item ships, within 24 hours.

Cash for Gold FAQs

HOW MUCH DO YOU PAY FOR OLD GOLD PURCHASES?
  • We pay 93% of the raw gold value of the jewelry provided.
DO YOU PAY ANYTHING SPECIAL FOR DIAMONDS OR GEMSTONES? DOES THE CONDITION OF THE JEWELRY MATTER?
  • We only pay for the raw gold content.
  • We can extract and provide gemstones separately for an additional charge. The condition of the jewelry does not impact the payout.
HOW DO WE GET STARTED?
  • Fill out the form on our website or call us to receive a free appraisal.
  • We'll provide an estimate based on the weight and purity.
  • If you are comfortable with the appraisal amount, we’ll explain the next steps for providing us the gold.
WHAT FORMS OF PAYMENT CAN WE ACCEPT?
  • You may choose between Venmo, Zelle, or electronic transfer for payment or receive certified gold bullion.

Gold Storage / Golden Library Card FAQs

WHAT’S A GOLDEN LIBRARY CARD?
  • A shiny savings account that doubles as an access card to borrow fine jewelry, whenever and wherever you need it.
  • Invest in a 24-karat, investment-grade gold bar.
  • Open a Storage & Insurance account through us at an industry leader in vault storage.
  • Use your gold bar as a deposit to borrow fine jewelry anytime you have a special event in your life.
  • Withdraw or sell your gold bar when you need your money.
HOW MUCH DO YOU CHARGE FOR GOLD STORAGE?
  • We offer storage tiers ranging from $6/month to $18/month.
IS THE GOLD SECURE?
  • Yes, gold bars are stored in a UL-certified, 24/7-guarded Chicago vault with full replacement value insurance against loss, theft, or natural disaster.
WHAT DOES FULLY SEGREGATED STORAGE MEAN?
  • It means that we’re not a bank. We don’t use, commingle, or combine your gold investments. You get the same gold bar back if you choose to withdraw your investment.
  • Gold bars are segregated by serial number, allowing us to differentiate between each of our client’s personal investments.
HOW DO I KNOW MY GOLD IS SAFE?
  • You have various ways to verify your gold is safe and secure.
  • Pause your storage subscription anytime and take delivery of your gold bar. You can pick it up at our Chicago location or have it shipped to you anywhere in the US.
  • Request a free audit of your gold. We’ll take a picture of your gold bar with a copy of the current newspaper on your request date.
  • Use your gold to borrow gold jewelry. We wouldn’t let you borrow from our fine jewelry collection if we weren’t certain we had your gold bar as a deposit.
HOW MUCH GOLD DO I NEED FOR A GOLDEN LIBRARY CARD?
  • You get to choose how much gold you want to start with. We offer options starting from 1 gram of gold.
  • The more gold you put in, the better storage rates you receive and the more jewelry you can borrow without putting a deposit down.
GOLD IS EXPENSIVE RIGHT NOW. CAN YOU HELP?
  • Yes, we offer interest-free, fee-free installment plans to allow you to pay for your gold bar over time.
WHAT DO WE NEED TO OPEN A STORAGE ACCOUNT?
  • Provide basic information (name, contact information, address), a copy of your ID, and a signed storage agreement.
WHAT IF WE WANT TO SELL OUR GOLD OR WITHDRAW FROM THE STORAGE UNIT?
  • We can buy your gold bar at the current price of gold minus a 1% charge and send you the funds via electronic transfer.
  • We can also ship you the gold anywhere in the US at your request.
WHAT BENEFITS DO WE GET WITH OPENING A STORAGE ACCOUNT?
  • Rental extension up to 30 days (15% discount if returned within 7 days)
  • Access to a private rental collection
  • 10% off jewelry purchases and custom jewelry-making charges
  • Double your gold as a security deposit for jewelry borrowing
  • Easy withdrawal and payment options
  • Complimentary full-coverage insurance for gold against loss or theft
HOW CAN WE USE OUR GOLD TO BORROW JEWELRY?
  • For each piece of jewelry you need, we apply your gold balance as a credit towards the security deposit necessary to borrow that jewelry.
  • This allows you to invest in a rainy-day fund while also using it to borrow jewelry for important events in your life.
  • If you borrow more gold jewelry than the value of your gold investment, you’ll need to cover the difference through one of our other security deposit methods.
  • You’ll also be limited to rentals only for 7 days, though you’ll still qualify for the 15% discount.

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